Service Agreement

Rocket City Computers LLC Warranty & Service Agreement

1. DISCLAIMER

1.1 Rocket City Computers LLC will only perform and provide computer parts, services, repairs, and upgrades as requested by the customer. Rocket City Computers LLC will conduct honest, reasonable, and considerate services. The goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.

1.2 Computer service/repairs are provided as a service. There may be circumstances under which your computer can not be repaired. It will have to be rebuilt or upgraded. (Examples: Age of PC, repair/replacement parts obsolete (memory chips, motherboards, etc.)

1.3 The length of time required to service/repair your computer cannot be predicted.

1.4 You understand that in the process of working on your computer equipment, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can be restored. Rocket City Computers LLC will not be responsible for data loss.

1.5 You authorize the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer to perform required services. All software will be deleted / uninstalled upon completion of the service.

1.6 After Rocket City Computers LLC has diagnosed your computer, you have 60 days to pay the diagnosis fee, otherwise Rocket City Computers LLC will consider your computer as abandoned and may sell it to recover fees service fees. If you need more time please contact Rocket City Computers LLC immediately.

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1.7 Due to the delicate material used in laptop manufacturing, laptops may incur minor scratches during repairs.

2. RATES & BILLING TERMS

2.1 Diagnosis fee is $79.00 after that it is $60.00 per hour. Customer will be charged in 15 minute increments at $15.00 per 15 minutes. Rocket City Computers also reserves flat fees for certain repairs such as:

Virus Removals $90

Hardware Repair $90 to $150

Software Repair $120

Operating System Installs $180

Hardware Repair $90

Prices are subject to change without notice.*

2.2 An estimate of cost for work will be provided before performing computer services/repairs. ***Estimates are not guaranteed.***

2.3 In the case that there is an unforeseen deviation, beyond the above estimated amount, every effort will be made to contact and inform you of the situation and receive authorization to continue or stop at the estimate limit.

2.4 In the case that you cannot be reached, work will stop until contact is established. Once reached, your decision to continue or stop will be honored by Rocket City Computers LLC.

3. PAYMENT TERMS

3.1 Full payment is due upon completion of services, upgrades, or repairs.

3.2 Computer parts, hardware, or/and software that are ordered or special ordered must be paid in advance.

3.3 We accept cash payments and all major credit payments via paypal and checks. *

4. LIABILITY

4.1 In the case of accidental damage of data to your system or data loss caused by already existing problems in your system such as viruses, bad configured software, or hardware problems/failures -You agree to hold Rocket City Computers LLC and any person(s) associated with Rocket City Computers LLC or involved in the work being done for you, harmless from damages resulting from such problems.

4.2 It is your responsibility to backup your data. Rocket City Computers LLC will not be responsible for data loss. (See paragraph 1.4 above)

5. SUPPORT

5.1 Customer satisfaction is our utmost importance.

5.2 All services will be conducted in a professional, reasonable and timely manner. Also, taking into consideration the circumstances and nature of the technical problems.

5.3 Free support will be provided for problems to be resolved from the service order, but not resolved.

6. REPAIRS & SERVICE WARRANTY

6.1 All hardware repairs carry a 30 day warranty from the completion date on the Service Order.

6.2 All virus and spyware removals carry a warranty 15 day warranty.

6.3 If later found that the service or repair was incorrectly diagnosed by the technician. Then Rocket City Computers LLC will perform the repair/service free of any labor charge. Only the new parts will be charged.

7. ESTIMATES

7.1 Free Estimates. All repair/service estimates are free. ***Estimates are not guaranteed.***

7.2 Customers are asked to not interrupt the technician as the evaluation and estimate are completed. Save all additional questions until after you receive the estimate.

7.3 Answer only those questions that the technician may ask in order to properly evaluate your PCs problem.

Customer’s Signature and Date:

Rocket City Computers LLC

2601 New Orleans St SW 3712, Huntsville, AL 35805

1-877-935-3535 or 256-886-3779

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